FAQ
"Your Questions, Answered: All the Essentials in One Place!"
Are your products suitable for every hair type?
Absolutely! The majority of our range is built to suit any hair type, though certain items shine for particular textures. Take our Curl Defining Brush, which is a standout for shaping and styling curls.
Where do you make your products?
We design every product with top-tier quality in mind. Production happens mainly in Asia, alongside dependable manufacturing partners who deliver skilled workmanship, modern technology and rigorous quality checks. Each item goes through careful testing so it gives you great hair care results.
Which shipping carriers do you work with?
We team up with dependable couriers such as Royal Mail, EVRI, USPS, Canada Post, Australia Post and others, so your parcels arrive on schedule and in safe condition.
Which forms of payment are accepted?
Every major payment option is welcome, such as Apple Pay, Google Pay, PayPal, Visa, Mastercard and American Express.
Is fast shipping available?
Right now we cannot offer expedited shipping. We do, though, offer an insured delivery add-on during checkout for extra protection and reassurance. It covers your order if it gets lost or damaged while in transit.
How can I follow my order?
After your order ships, a confirmation email with a tracking link will land in your inbox so you can watch the delivery progress live. You can also check on it whenever you like through our Tracking Page at this link: Track My Order. Just type in your order number plus email, or your tracking number, to see where your package is.
What if customs seizes my item while I travel?
This is quite uncommon, but if local customs rules lead to your item being seized, we suggest contacting your local customs office. We are sadly not liable for goods held by customs. You are welcome to message our support team, and we will see whether we can assist based on your circumstances.
How do returns work, and what is your return policy?
Not happy with what you bought? Returns are easy. Head to our Refund Policy page for the step-by-step process and eligibility details. Products need to come back in original condition within 30 days of delivery.
Is a prepaid return label provided, and do you pay for return shipping?
Currently prepaid return labels are not available. Customers pay for return postage, except when the item showed up damaged or faulty.
Are there video tutorials or a how-to guide for using the product?
Of course, our tutorials are available here
May I pack my item in checked luggage?
Most of our products are fine in checked bags. Still, please review your airline's rules first, particularly for electronic devices and heated styling tools, to stay compliant.